No, that’s not the start of an existential crisis, it’s the two questions that we regularly ask ourselves to ensure we’re all still in tune with our values and goals!
Our goal is clear. We want to improve and then maintain the environment that you are living in, whether that’s home or office, we know we can help.
So, what are our values? Who are we?
At Mr. Odd Job, we follow these four pillars.
1. No shortcuts, quick fixes and poor patch-ups. We do the job properly and take pride in our work. We won’t walk away from something that is not up to standard.
2. Customer service is not some fuzzy and vague idea that we pluck out the air as and when we feel like it. Delivering a Positive Customer Service Experience from start to finish is a statement of our intent. We actively seek personality and experience in our team members, we recruit good guys (and girls) and we ask them to be their best version of themselves.
3. Being better – we don’t just want to be one of the many, we want to be better than that. This means that every day we always try and be a bit better than yesterday, so we don’t get complacent and we won’t forget what’s important.
4. Acting with consideration and integrity. That old chestnut of doing the right thing even when no one is there to see it. Our team know that we’re all here to help and our aim is to improve the built environment. Thus, doing other things to improve what’s around comes quite naturally. Opening doors, saying good morning, being really nice to animals and just being generally good people.
By doing/being the above we know that the essentials such as Working Safe, Sustainable Practices, Delivering Quality, Innovation and Adding Value will come naturally. These are the results of having strong core values and therefore become a part of our promise to you.